Knowledge and attitudes of managers on the application of standardized management systems in the Republic Health Insurance Fund

Introduction/Aim: The introduction and implementation of standardized management systems in the Republic Health Insurance Fund (RHIF) has become a necessity for sake internal stability, as well stability health system Serbia (RS). aim this cross-sectional study was to examine knowledge attitudes managers RHIF RS about importance their RHIF, give appropriate recommendations. Methods: As part study, during May 2017, data collected using questionnaire from 157 RS, because they had direct insight into ISO 9001 - quality 27001 information security system, which is certified. Results: Of all that were introduced majority familiar with (99.4%) 27001, while least 30400 human resources (6.4%), 30001 risk (5.7%), 45001 occupational safety (5.1%) 14001 environmental (4.5%). most important positive experiences regarding following: better work organization (93.6%), increased satisfaction employees (89.8%), improved branch offices (78.8%), uniformity (72.0%), negative included: more extensive administration (26.8%) resistance changes (24.8%). personal related included improvement business (84.1%) responsibility (42.7%), ones (31.2%) long period (23.6%). Conclusion: continuous process leads healthcare general condition society.